1. Overview

We want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, warranties, and cancellations in accordance with UK consumer law.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our products.

• Applies from the date you receive your item
• The product must:
  • Not have been installed
  • Be unused
  • Be in original packaging
  • Be in resellable condition

If these conditions are met, you are eligible for a full refund.

3. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

• You then have an additional 14 days to return the item
• This right is separate from our 30-day guarantee

4. Returns Eligibility

To qualify for a return:

• The item must be in resalable condition
• All original accessories, manuals, and packaging must be included
• The product must not have been used or installed

5. Non-Returnable Items

The following items are not eligible for return:

• Installed or fitted tracking devices
• Used or damaged products (unless faulty)
• Custom or special-order items
• Subscription services once activated

6. Refunds

Once your returned item is received and inspected:

• Refunds will be issued to the original payment method
• Processing typically takes 5–10 working days
• Original delivery charges may not be refundable unless required by law

7. Faulty or Damaged Goods

If your item is faulty, damaged, or not as described:

• Contact us as soon as possible
• We will offer a repair, replacement, or full refund
• We will cover reasonable return shipping costs

8. 1-Year Hardware Warranty

All MXTrak devices come with a 12-month hardware warranty from the date of purchase.

This warranty covers:

• Manufacturing defects
• Hardware malfunctions under normal use

This warranty does not cover:

• Damage caused by improper installation
• Tampering or unauthorised modifications
• Accidental damage or misuse
• Wear and tear

9. Installation Services

• Installation fees are non-refundable once completed
• If cancelled before the appointment, a refund may be issued
• Missed appointments may incur charges

10. Subscription Services

• Subscription fees are non-refundable once activated
• You may cancel future renewals at any time
• Access remains until the end of the billing period

11. Return Shipping

• Customers are responsible for return shipping unless the item is faulty
• We recommend using a tracked service, as we are not responsible for lost returns

12. How to Return an Item

To initiate a return:

1. Contact MXTrak support via our website
2. Provide your order number and reason for return
3. Follow the return instructions provided

13. Contact Us

If you have any questions regarding returns or refunds, please contact MXTrak through our website support channels.