Cookie Policy

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1. What Are Cookies?

Cookies are small text files stored on your device to improve your browsing experience.

2. Types of Cookies We Use

🔹 Essential Cookies

Required for the website to function (e.g. login, checkout)

🔹 Performance Cookies

Help us understand how users interact with our site (e.g. analytics)

🔹 Functional Cookies

Remember your preferences

🔹 Marketing Cookies

Used to deliver relevant ads (only with your consent)

3. Cookie Consent

When you visit our website, you will be asked to:

Accept all cookies
Reject non-essential cookies
Manage preferences

👉 We comply with UK GDPR and PECR regulations.

4. Managing Cookies

You can:

Change preferences via our cookie banner
Adjust browser settings to block cookies

5. Third-Party Cookies

We may use third-party services such as:

Analytics providers
Payment gateways

These providers may set their own cookies.

6. Updates

We may update this policy from time to time.

🔁 Refund & Returns Policy

1. Returns (UK Customers)

Under the Consumer Contracts Regulations:

You may return items within 14 days of receiving them
Items must be:
- Unused
- In original packaging
- In resalable condition

2. Refunds

Refunds are processed after inspection
Refunds will be issued to the original payment method
Delivery costs may be non-refundable

3. Faulty or Damaged Goods

If a product is faulty or damaged:

Contact us within a reasonable timeframe
We will offer:
- Replacement
- Repair
- Refund

4. Installation Services

Installation fees are non-refundable once completed
If cancelled before the appointment, refunds may be issued

5. Subscription Services

Subscription fees are non-refundable once activated
You may cancel future renewals at any time

6. Return Costs

Customers are responsible for return shipping unless the item is faulty

7. Non-Returnable Items

Installed devices (once fitted)
Used or damaged items
Custom or special-order items

8. Contact

To initiate a return, please contact MXTrak via our website.