1. Introduction

These Terms & Conditions govern your use of the MXTrak website, products, and services, including vehicle tracking hardware, installation, and subscription-based tracking services. By purchasing or using our services, you agree to these terms.

2. About Us

MXTrak provides vehicle tracking, fleet management, and IoT solutions, including hardware devices, software platforms, and associated services across the UK and internationally.

3. Products & Services

We supply GPS tracking devices, accessories, and software services. All products are subject to availability. We reserve the right to modify specifications or discontinue products without notice.

4. Orders & Payment

• All prices are in GBP (£) and include VAT where applicable
• Payment must be made in full before dispatch
• We reserve the right to refuse or cancel any order

5. Delivery

• Free UK shipping applies where stated
• Delivery times are estimates and not guaranteed
• Risk transfers to the customer upon delivery

6. Professional Installation

• Installation services are subject to appointment availability
• Customers must provide safe and timely access to the vehicle
• Missed appointments may incur charges
• MXTrak is not responsible for pre-existing vehicle faults

🔁 7. Subscription & Tracking Services (IMPORTANT)

7.1 Subscription Requirement

Most tracking devices require an active subscription to access:

• Live tracking
• Historical journeys
• Alerts and reports
• Driver behaviour analytics

Without an active subscription, services may be limited or unavailable.

7.2 Subscription Plans

• Subscriptions may be monthly or annual
• Pricing is clearly displayed at purchase
• Features vary depending on the selected plan

7.3 Automatic Renewal

• Subscriptions may auto-renew unless cancelled
• Customers will be notified where required by law
• It is the customer’s responsibility to cancel before renewal

7.4 Suspension of Service

We reserve the right to suspend or restrict services if:

• Payment is overdue
• The service is misused
• There is suspected unlawful activity

📡 8. SIM & Connectivity

8.1 SIM Provision

• MXTrak devices may include a SIM card for data transmission
• SIM services are provided as part of the subscription (where applicable)

8.2 Network Coverage

• Service depends on mobile network availability
• Coverage may vary by location
• MXTrak is not responsible for outages caused by network providers

8.3 Fair Usage

• Data usage must be reasonable and related to tracking purposes
• Excessive or abnormal usage may result in restrictions

📊 9. Use of Tracking System

Customers agree:

• To use tracking devices lawfully
• To comply with UK GDPR and privacy laws
• Not to track individuals without proper consent

👉 This is especially important for:

• Employee vehicles
• Fleet tracking
• Personal use involving third parties

🔁 10. Returns & Refunds

• Customers may return products within 14 days under UK Consumer Contracts Regulations
• Items must be unused and in original packaging
• Subscription fees may be non-refundable once activated

🛠 11. Warranty

• Devices come with a limited manufacturer warranty
• Warranty does not cover:
  • Incorrect installation
  • Tampering
  • Accidental damage

⚠️ 12. Liability

MXTrak shall not be liable for:

• Loss of profits, business, or data
• Indirect or consequential damages
• Tracking inaccuracies due to GPS or network limitations

Maximum liability is limited to the cost of the product or service purchased.

🔐 13. Data Protection

We process personal data in accordance with UK GDPR.
Please refer to our Privacy Policy for full details.

🔒 14. Intellectual Property

All MXTrak software, branding, and content remain our intellectual property and may not be copied or reused without permission.

🔄 15. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on our website.

⚖️ 16. Governing Law

These Terms are governed by the laws of England and Wales.

📞 17. Contact

For support or enquiries, please contact MXTrak via our website or support channels.